Terms of Service

Effective Date: June 13, 2026 | Last Updated: August 2, 2026

These Terms of Service ("Terms") govern your access to and use of the FileConvurt website and services ("Service") operated by FileConvurt LLC, a Florida limited liability company ("we," "our," or "us").

By accessing or using FileConvurt at fileconvurt.com, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service. Please also read our Privacy Policy, which is incorporated into these Terms by reference.

1. Description of Service

FileConvurt is an online platform for converting supported document, image, audio, video, and spreadsheet formats through a web browser. The currently available tiers are:

• Free Tier: Up to 5 conversions in a rolling 24-hour period and 150 in a rolling 30-day period, subject to the technical limits shown at upload
• Pro Tier ($9.99/month or $99/year): Up to 100 conversions in a rolling 24-hour period and 1,000 in a rolling 30-day period, with an ad-free experience
• Business Tier: In development and not currently offered for purchase; final features, limits, and pricing will be published before launch

2. Eligibility

You must be at least 13 years of age to use FileConvurt. To purchase a paid subscription, you must be at least 18 years of age, have reached the age of legal majority in your jurisdiction, or have the permission of a parent or legal guardian. If you are using the Service on behalf of a business or organisation, you represent and warrant that you have the authority to bind that entity to these Terms.

3. User Accounts

3.1 Account Registration

Free-tier users may use the Service without creating an account. Pro subscribers must create an account with a valid email address and password. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3.2 Account Accuracy

You agree to provide accurate, current, and complete information when creating your account and to update that information as necessary. We reserve the right to suspend or terminate accounts that contain false or misleading information.

3.3 Account Security

You must notify us immediately at hello@fileconvurt.com if you suspect any unauthorised use of your account. We are not liable for any loss or damage arising from your failure to maintain account security.

4. Acceptable Use

You agree to use FileConvurt only for lawful purposes and in accordance with these Terms. You agree NOT to use the Service to:

• Upload, convert, or distribute files that contain illegal content, including but not limited to child sexual abuse material (CSAM), content that promotes terrorism, or content that violates applicable laws
• Upload files containing malware, viruses, ransomware, spyware, or any other malicious code
• Infringe upon the intellectual property rights of others, including uploading copyrighted material you do not have the right to convert or distribute
• Attempt to gain unauthorised access to our systems, other users' files, or any part of our infrastructure
• Use automated tools, bots, or scripts to access the Service in a manner that exceeds normal usage or places unreasonable load on our servers
• Circumvent, disable, or interfere with security features of the Service
• Resell, sublicense, or commercially exploit the Service without our written permission
• Use the Service in any manner that could damage, disable, or impair our systems or interfere with other users' use of the Service

We may suspend or restrict access immediately where we reasonably believe your use of the Service involves unlawful content, fraud, a security threat, malicious activity, infringement of third-party rights, or a material risk to FileConvurt, its systems, or other users. In other circumstances, we will provide notice and a reasonable opportunity to correct the violation where practicable.

5. File Uploads and Conversions

5.1 Your Responsibility for Files

You are solely responsible for the files you upload to FileConvurt. By uploading a file, you represent and warrant that:

• You own the file or have the legal right to upload, convert, and download it
• The file does not contain illegal content
• The file does not infringe any third-party intellectual property rights
• The file does not contain malware or malicious code

You must not upload protected health information, financial account credentials, government identification records, or other specially regulated or highly sensitive information unless you have all necessary legal authority to do so and we have expressly agreed in writing to process that category of information.

5.2 File Size and Format Limits

The current file-size limit is 100 MB on available plans. Supported input and output formats are shown in the conversion interface. We reserve the right to reject files that exceed technical limits or use unsupported formats.

5.3 File Deletion

Uploaded and converted files are currently scheduled for automatic deletion within 1 hour. We do not intentionally retain copies after deletion. You are responsible for downloading your converted file before it is deleted.

5.4 No Guarantee of Conversion Quality

While we strive to provide accurate and high-quality file conversions, we cannot guarantee that every conversion will be perfect. File conversion quality may vary depending on the complexity of the source file, the formats involved, and other factors. We are not liable for any errors, data loss, or quality degradation resulting from the conversion process.

6. Subscriptions and Payments

6.1 Subscription Plans

Pro subscriptions are billed on a monthly or annual basis. Annual plans are offered at a discounted rate. Subscription fees are charged in advance at the beginning of each billing period. The Free tier requires no payment and may be used without a subscription. Before you complete a purchase, we will display the applicable price, billing frequency, renewal terms, refund conditions, and material usage limitations.

6.2 Payment Processing

All payments are processed by Stripe, Inc. or another payment processor we disclose. By subscribing, you authorise us and our payment processor to charge your selected payment method for the initial purchase and each recurring renewal until you cancel. We do not store your complete payment card information on our servers.

6.3 Automatic Renewal and Cancellation

Paid subscriptions renew automatically for successive billing periods — monthly for monthly plans, annually for annual plans — at the price disclosed at checkout or in a valid price-change notice, unless cancelled before the renewal date. By completing a purchase, you affirmatively consent to these recurring charges.

You may cancel at any time through your account dashboard. A subscription purchased online may be cancelled online, without needing to call or send written notice.

Cancellation takes effect at the end of your current paid billing period. Your plan features remain available until that date, after which your account reverts to the Free tier. We will send you an electronic confirmation when you cancel. If we erroneously charge you for a renewal after a valid cancellation, we will refund that charge in full.

6.4 Price Changes

For annual subscriptions, we will ordinarily send a renewal reminder between 30 and 45 days before the renewal date, stating the renewal date, price, plan, and cancellation method. We may change subscription prices with at least 30 days' advance notice; a price change will not apply to a billing period you have already paid for. If you do not agree to a price change, you may cancel before the new price takes effect.

6.5 Refunds — Monthly Plans

Except where a refund or withdrawal right is required by applicable law, monthly subscription fees are non-refundable. If you cancel a monthly plan, you retain access through the end of the current billing period and the subscription will not renew. This policy does not limit rights relating to duplicate or unauthorised charges, billing errors, our material failure to provide the Service, or mandatory consumer protections. Consumer rights can vary by location and by whether you requested immediate performance of a digital service; contact hello@fileconvurt.com so we can assess the circumstances.

6.6 Refunds — Annual Plans (Pro)

Annual Pro subscriptions may be refunded in full if both of the following are true:

• You request the refund within 30 days of the date the annual subscription was purchased or renewed; and
• You have performed fewer than 100 conversions during that 30-day period.

If both conditions are met, we will refund the annual fee in full. Your access to paid features will continue through the end of the 30-day period, after which your account reverts to the Free tier.

If you have performed 100 or more conversions during that period, the subscription is considered substantially used and is non-refundable. We may, at our discretion and in good faith, make exceptions in individual cases.

After the 30-day period, annual subscriptions are non-refundable. Your access continues until the end of the annual billing period originally paid for, and the subscription will not renew.

6.7 Business Plan

The Business plan is not currently offered for purchase. Its commercial terms, including usage limits, cancellation, and refund conditions, will be published before launch.

6.8 Repeat Subscriptions After a Refund

If we grant a full contractual refund under section 6.6, we may prevent the refunded account, the payment method used, or a substantially related account from purchasing another annual subscription for 90 days from the date of that refund. Monthly subscriptions remain available to you during this period. This limitation exists to prevent repeated subscribe-and-refund cycles and does not apply to statutory withdrawals, duplicate or unauthorised charges, billing errors, refunds required by applicable law, or refunds resulting from our material breach. It does not affect your statutory rights.

6.9 Failed Payments

If a payment fails, access to paid features is suspended immediately and your account is temporarily limited to Free tier functionality.

We will attempt to collect payment again over a period of up to two weeks, and you will be emailed so that you can update your payment method. If a retry succeeds, your paid access is restored automatically. If payment cannot be collected after all retry attempts, your subscription is cancelled and your account reverts to the Free tier. We may also restrict access immediately where reasonably necessary because of suspected fraud, an unauthorised payment method, chargeback abuse, account compromise, or security concerns.

6.10 Plan Changes

If additional paid plans become available, the timing and financial effect of plan changes will be shown before you confirm a change. Unless expressly stated otherwise, we do not pro-rate charges or credits for mid-period plan changes.

6.11 Account Deletion

If you delete your account while holding an active subscription, the subscription is cancelled immediately and access ends with the account. Deleting your account does not entitle you to a refund of fees already paid, except as set out in section 6.6 or required by law. You should download any files you wish to retain before deleting your account.

6.12 Taxes

Prices displayed do not include applicable taxes. Value Added Tax (VAT) or other applicable taxes will be calculated and added to your subscription price based on your location, as required by law. We use Stripe Tax to automatically calculate and remit applicable taxes.

6.13 EU, EEA, and UK Consumer Withdrawal Rights

If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you may have a legal right to withdraw from a distance contract within 14 days after the contract is entered into, subject to applicable exceptions. This right applies in addition to, and takes priority over, the conversion-count condition described in section 6.6 where applicable law requires it.

If you request immediate access to the Service before this withdrawal period expires, you acknowledge that you are expressly requesting immediate performance; that you may be responsible for a proportionate amount reflecting the Service already supplied if you withdraw after performance has begun; and that your withdrawal right may be lost once the Service has been fully performed following your express request and acknowledgment, to the extent permitted by law.

To exercise a withdrawal right, cancel through your account dashboard or email hello@fileconvurt.com before the applicable withdrawal period expires. Any legally required refund will be made using your original payment method unless otherwise agreed.

6.14 Statutory Rights

Our refund policies provide contractual rights in addition to any mandatory rights available under applicable consumer protection law. Nothing in these Terms excludes, waives, or limits any cancellation, withdrawal, refund, conformity, or other consumer right that cannot lawfully be excluded or limited. Where such law grants you greater rights than these Terms, those rights prevail.

7. Intellectual Property

7.1 Our Intellectual Property

FileConvurt and all of its content, features, and functionality — including but not limited to the software, design, logos, trademarks, and text — are owned by FileConvurt LLC and are protected by US and international intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our written permission.

7.2 Your Intellectual Property

You retain all ownership rights to the files you upload to FileConvurt. By uploading files, you grant us a limited, temporary, non-exclusive licence to store and process those files solely for the purpose of performing the conversion you requested. This licence expires when the file is deleted from our servers.

7.3 Copyright and DMCA Notices

We respect intellectual property rights and may restrict or terminate accounts of repeat infringers where appropriate. If you believe that content processed or made available through the Service infringes your copyright, send a written notice to hello@fileconvurt.com with the subject line "DMCA Notice." Your notice should identify the copyrighted work, identify the allegedly infringing material, provide sufficient information to locate it, include your contact information, and contain the statements and signature required under applicable copyright law. We may remove or disable access to allegedly infringing material and may notify the affected user where required or appropriate.

8. Advertising and Analytics

The free tier of FileConvurt may be supported by advertising provided through Google AdSense or other third-party advertising providers. Advertisements are not displayed to Pro subscribers unless otherwise clearly disclosed. Non-essential advertising cookies, personalised advertising technologies, and similar tracking tools are used only where permitted by applicable law and in accordance with our Privacy Policy and your cookie-consent choices.

We do not control the content of third-party advertisements and are not responsible for the products, services, content, or practices of advertisers.

Subject to your privacy choices and applicable law, we may measure how visitors move through the Service, including converter opens, upload and conversion outcomes, downloads, upgrade selections, checkout starts, and completed subscriptions. We use this information to diagnose failures, improve the Service, and understand whether our plans are useful. We do not send uploaded file contents, file names, account passwords, or complete payment-card details to analytics providers.

9. Third-Party Services and Links

FileConvurt may offer integrations with third-party services such as Google Drive, Dropbox, and OneDrive for file import and export. Where such integrations are made available, your use of them is subject to the respective terms of service and privacy policies of those providers. We are not responsible for the practices of third-party services.

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them.

10. API Access

The FileConvurt REST API is not currently available for purchase. If launched, its availability, plan eligibility, rate limits, and usage guidelines will be published before customers are charged for access.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We do not warrant that the results of file conversions will be accurate or meet your requirements. Use of the Service is at your own risk.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FILECONVURT LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, PROFITS, REVENUE, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM OR RELATING TO THE SERVICE.

FileConvurt's total aggregate liability arising from or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid to FileConvurt during the 12 months preceding the event giving rise to the claim, or (b) USD $100.

You are responsible for retaining independent backups and inspecting converted files before relying upon, distributing, or deleting the original files. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, a legally required refund, or any other liability that cannot lawfully be excluded or limited. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

13. Indemnification

If you use the Service for business purposes, you agree to indemnify, defend, and hold harmless FileConvurt LLC and its officers, employees, contractors, and agents from third-party claims, liabilities, damages, losses, and reasonable legal expenses arising from: files uploaded or processed through your account; your unlawful or unauthorised use of the Service; your violation of these Terms; or your violation of any third party's intellectual-property, privacy, confidentiality, or other legal right. This section does not apply to an individual consumer to the extent that its application would be prohibited or considered unfair under applicable consumer law.

14. Termination

We may suspend or terminate your access where reasonably necessary because of: a material or repeated violation of these Terms; unlawful or prohibited activity; nonpayment; fraud, misuse, or chargeback abuse; a security or technical threat; infringement of third-party rights; or a legal or regulatory requirement.

Where reasonably practicable, we will provide notice and an opportunity to correct the issue before termination. If we terminate a paid subscription for convenience and not because of your breach, we will provide a prorated refund for the unused prepaid period where appropriate or required by law.

You may terminate your account at any time by cancelling your subscription and deleting your account from the account settings page. Remaining files will be deleted according to our standard deletion schedule, subject to any legally required preservation.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules. For consumers, this choice of law does not deprive you of any mandatory protections available under the laws of your state or country of habitual residence.

Before commencing formal proceedings, you and FileConvurt agree to attempt in good faith to resolve the dispute through written notice and negotiation for at least 30 days.

Except for claims eligible for small-claims court or requests for injunctive relief, disputes involving users located in the United States will be resolved through individual binding arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs this arbitration provision. Arbitration will be conducted only on an individual basis and not as a class, collective, consolidated, or representative proceeding, to the extent permitted by law.

A United States consumer may opt out of arbitration by emailing hello@fileconvurt.com within 30 days after first accepting these Terms and stating the consumer's name, account email address, and intention to opt out.

Nothing in this section prevents an EU, EEA, UK, or other protected consumer from bringing a claim before a court, regulator, alternative dispute-resolution body, or consumer authority that has mandatory jurisdiction, including the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

16. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of these Terms
• Send an email notification to registered users at least 14 days before the changes take effect
• Display a notice on our website

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel any active subscription.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and FileConvurt LLC regarding the Service and supersede all prior agreements.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

17.4 Assignment

You may not assign your rights under these Terms without our prior written consent. We may assign our rights to any successor in interest.

17.5 Survival

Sections concerning payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive will remain effective after termination or expiration of these Terms.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

FileConvurt LLC

Email: hello@fileconvurt.com

This email address is also FileConvurt's user-facing point of contact for legal, content, and service enquiries and is monitored by a person rather than relying solely on automated tools. Where applicable law requires FileConvurt to appoint or publish an additional regulatory or legal representative, those details will be added here when the appointment is completed.

Website: fileconvurt.com

State of Formation: Florida, United States